Privacy Policy

1. Introduction

Rapidcode.in ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://www.rapidcode.in, use our services, or engage with us in any other way. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including: full name, email address, phone number, and business name when you fill out contact or inquiry forms; billing information, including payment card details and billing address, when you purchase our services; account credentials when you register for an account on our platform; communications you send to us, including support requests, feedback, and correspondence; and profile information and preferences you provide when setting up or updating your account.

2.2 Information We Collect Automatically

When you visit our website or use our services, we automatically collect certain technical information: IP address, browser type, browser version, and operating system; pages visited, time spent on pages, links clicked, and referring URLs; device identifiers, device type, and screen resolution; log data, including access times, error reports, and system activity; and cookie data and similar tracking technologies.

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as payment processors, analytics providers, marketing platforms, social media platforms when you connect your accounts, and business partners. We combine this information with the data we collect directly from you.

3. How We Use Your Information

To provide, operate, maintain, and improve our services and website
To process transactions, send invoices, and manage billing and payments
To create and manage your account and authenticate your identity
To communicate with you about your account, services, and respond to inquiries
To send you updates, newsletters, promotional content, and marketing materials (with your consent)
To personalise your experience and deliver relevant content and service offerings
To monitor and analyse usage patterns, trends, and website performance
To detect, prevent, and address fraudulent activity, security incidents, and technical issues
To comply with applicable legal obligations, regulations, and enforce our terms
To conduct research and development to improve our products and services

4. Legal Basis for Processing (GDPR & PDPB)

Contractual necessity: Processing required to fulfill our contractual obligations to you
Legitimate interests: Processing for our legitimate business interests that do not override your rights
Consent: Processing based on your explicit, freely given consent
Legal obligation: Processing required to comply with applicable laws and regulations

5. Sharing and Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

5.1 Service Providers

We engage trusted third-party vendors and service providers who assist us in operating our business. These include payment processors, cloud hosting providers, analytics services, email communication platforms, and customer support tools. All service providers are bound by contractual obligations to keep your information confidential and use it only as directed by us.

5.2 Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website prior to such a transfer.

5.3 Legal Requirements

We may disclose your information when required to do so by law, subpoena, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymise it. You may request deletion of your data at any time, subject to certain legal and contractual obligations.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: The right to request a copy of the personal information we hold about you
Rectification: The right to request correction of inaccurate or incomplete information
Erasure: The right to request deletion of your personal information ('right to be forgotten')
Data Portability: The right to receive your personal data in a structured, machine-readable format
Restriction: The right to request that we limit how we use your information
Objection: The right to object to our processing of your personal information
Withdrawal of Consent: The right to withdraw your consent at any time, without affecting prior processing

8. Security of Your Information

We implement industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption, access controls, regular security audits, and data minimisation practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than India, where data protection laws may differ. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and data processing agreements compliant with applicable privacy laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child under 18, we will take immediate steps to delete such information. If you believe we have collected information from a minor, please contact us immediately at legal@rapidcode.in.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of material changes by posting the revised policy on our website with an updated effective date, and where appropriate, by sending an email notification. Your continued use of our services after such changes constitutes your acceptance of the updated policy.