Refund Policy

1. Overview

At Rapidcode.in, we are committed to delivering high-quality no-code and low-code development services that meet your expectations. We understand that circumstances can change and that questions may arise regarding payments made for our Services. This Refund Policy outlines the conditions under which refunds may be granted, the process for requesting a refund, and related terms. Please read this policy carefully before engaging our Services.

2. General Refund Principles

Due to the nature of custom software development and digital services, our refund policy differs from that of product-based businesses. Once work has commenced on a project and resources have been allocated, costs cannot typically be recovered. Therefore, our refund eligibility is determined based on the stage of project completion at the time of the refund request.

3. Project-Based Services ⁠ - Refund Eligibility

3.1 Before Project Commencement

If you cancel your project before any work has begun ⁠ - specifically before the project kickoff meeting and before any design, development, or planning work has been initiated ⁠ - you are entitled to a full refund of any advance payments made, less a 5% administrative processing fee.

3.2 After Project Kickoff ⁠ - Within 7 Days

If you request a cancellation within 7 calendar days of the project kickoff meeting, and the work completed constitutes less than 20% of the total project scope, you are eligible for a refund of 70% of the advance payment made. The remaining 30% will be retained to cover the cost of work completed, resources engaged, and administrative costs.

3.3 After Significant Work Has Commenced (7-30 Days)

If you request cancellation between 8 and 30 calendar days after project kickoff, refunds will be assessed on a pro-rata basis. We will calculate the percentage of work completed relative to the total agreed scope, and any payment made in excess of the value of work delivered will be refunded. The minimum retention is 30% of the total project cost to cover overhead and resource commitment.

3.4 After 30 Days or Substantial Completion

No refund will be issued for cancellation requests made more than 30 calendar days after project kickoff, or once more than 60% of the agreed project scope has been completed, whichever comes first. At this stage, the investment made in your project cannot be recovered due to resource commitments and work delivered.

4. Retainer and Subscription Services

For clients on monthly retainer or subscription plans:

Monthly retainer fees are non-refundable once the billing cycle has commenced.
You may cancel your retainer at any time by providing 30 days' written notice. Services will continue until the end of the paid period.
Any unused credits or pre-paid hours from a retainer month will not be rolled over or refunded unless explicitly agreed upon in a written contract.
Annual subscription plans may be eligible for a pro-rata refund of unused months, subject to a 15% early termination fee.

5. Consultation and Strategy Services

Fees paid for one-time consultation sessions, strategy calls, or discovery workshops are non-refundable once the session has taken place. If you need to reschedule a session, please notify us at least 48 hours in advance. No-shows without prior notice will be charged in full with no eligibility for refund or rescheduling at no additional cost.

6. Conditions Under Which Refunds Are Not Applicable

The following circumstances render a client ineligible for a refund:

Dissatisfaction due to a change of mind after project commencement
Failure to provide timely feedback, approvals, or required materials that caused project delays
Requests for features or changes outside the agreed scope of work
Third-party platform limitations, outages, or changes beyond our control
Violations of our Terms of Service or Acceptable Use Policy
Projects paused or abandoned at the client's request for more than 30 calendar days
Dissatisfaction with tools or platforms selected at the client's instruction

7. Defective or Unsatisfactory Deliverables

If you believe a deliverable does not meet the agreed specifications outlined in your Statement of Work, you must: raise the issue in writing within 10 calendar days of the deliverable being submitted; provide specific, detailed documentation of how the deliverable deviates from the agreed specifications; and allow us a reasonable opportunity to address and correct the issue through our revision process. We will make commercially reasonable efforts to resolve any legitimate defects at no additional cost. If the defect cannot be rectified after two rounds of revisions, and the issue is confirmed to be our error, you may be eligible for a partial refund proportional to the defective component.

8. How to Request a Refund

To submit a refund request, please follow these steps:

Send a written refund request to legal@rapidcode.in with the subject line: 'Refund Request - [Your Name/Company] - [Project Name]'
Include your full name, company name, project name, invoice number(s), and the date of payment
Provide a clear explanation of the reason for your refund request
Attach any supporting documentation, including correspondence, deliverables, or relevant screenshots

9. Refund Processing

9.1 Approved Refunds

Approved refunds will be processed using the original payment method wherever possible. Processing timelines: Credit/Debit Card payments: 7-10 business days; Bank Transfer (NEFT/RTGS/IMPS): 3-5 business days; UPI Payments: 2-5 business days; International wire transfers: 7-15 business days.

9.2 Currency and Exchange Rates

Refunds will be processed in Indian Rupees (INR) unless the original payment was made in a foreign currency, in which case the refund will be issued at the exchange rate prevailing at the time of the refund, not at the time of the original payment. We are not responsible for any exchange rate differences or international transaction fees charged by your bank.

10. Disputes

If you disagree with our refund decision, you may escalate the matter by contacting our senior management at legal@rapidcode.in with the subject line 'Refund Dispute - [Your Project Name].' We will conduct a thorough review and provide a final written response within 15 business days.

11. Amendments

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting on our website. For active projects, the version of this policy in effect at the time of project initiation will apply, unless otherwise agreed in writing.